However, it dismissed reports suggesting that the system had completely collapsed.
The hospital explained that the issues experienced were minor teething problems, which are common during large-scale digital transitions.
"While minor teething challenges were experienced, particularly in discharge processes, these have now been resolved.
The system has not collapsed; it remains operational and is stabilising as deployment continues," the hospital stated.
According to the management, the transition to the new system is part of a broader effort to improve efficiency in patient data management, billing accuracy, and overall service delivery.
However, the initial phase of implementation caused delays that affected the normal flow of services, particularly for patients awaiting discharge.
Some patients and their families were forced to wait longer than expected as staff worked to navigate the new system.
The delays in billing also meant that clearance processes took more time, contributing to congestion in certain sections of the hospital.
Despite the disruption, the hospital maintained that services continued and that staff were actively working to resolve the issues as quickly as possible.
It emphasised that the system is still operational and undergoing stabilisation as deployment continues across departments.
KNH further expressed regret over the inconvenience caused to patients and their families during the period of disruption.
It assured the public that patient care and safety were not compromised at any point.
"The Hospital regrets any inconvenience caused by earlier delays in services, including patient clearance and billing, and assures the public that patient care and safety remained the top priority throughout," the statement added.
The hospital reiterated its commitment to improving healthcare delivery through digital innovation, noting that such transitions, while occasionally disruptive at the start, are necessary for long-term efficiency and better patient outcomes.