The authority noted that poor installation practices have contributed to slow internet speeds, frequent outages and safety concerns in several parts of the country.
The move comes amid growing public complaints over poorly installed fibre optic cables and internet wiring, which are often left hanging loosely on poles, walls and along streets.
Authorities say such installations not only affect service quality but also pose safety risks to the public.
The Communications Authority emphasised that the quality of internet service is influenced not only by providers’ internal systems but also by the condition of infrastructure outside buildings.
“Your internet experience doesn’t start at your phone; it begins with the cables right outside your home or office,” the authority said.
“When installations are poorly done, the result is slow speeds, frequent outages and even safety risks. That's why new guidelines have been proposed,” it added.
The regulator explained that the proposed guidelines are meant to bring order to the sector by ensuring that all internet infrastructure is installed in a standardised and safe manner.
This includes how cables are laid, secured and maintained in both urban and rural areas.
If adopted, the new rules are expected to compel ISPs to adhere to stricter technical and safety requirements during installation.
The authority believes this will help reduce network disruptions and improve the overall quality of service experienced by users across the country.
The Communications Authority has now opened the draft guidelines for public participation, urging members of the public, industry stakeholders and other interested parties to review the document and submit their views.
The consultation process is part of the regulator’s broader effort to improve digital infrastructure in line with the country’s growing demand for reliable internet access.
Kenya has in recent years seen increased reliance on digital services for work, education, communication and business, making stable connectivity a critical necessity.