The new system is expected to make it easier for patients to access healthcare services without delays caused by insurance or payment challenges.
The hospital’s management said the decision was informed by the growing number of patients who arrive at the facility in urgent need of care but are unable to pay upfront medical fees.
With the new on-site SHA registration, patients can now be enrolled immediately upon arrival, allowing them to receive treatment without unnecessary stress.
According to hospital officials, the registration desks have been set up within the hospital compound and are staffed by trained personnel who guide patients and their families through the process.
The aim is to reduce long queues, confusion, and delays that often prevent patients from accessing timely medical attention.
Mama Lucy Hospital serves a large population from Nairobi’s eastern neighborhoods and surrounding areas. Many of the residents rely on public healthcare and often struggle with medical costs.
The hospital noted that the new registration system is part of a broader effort to make healthcare more accessible and affordable to all, especially vulnerable groups.
Under the new arrangement, patients who are not yet registered with SHA can complete the process while at the hospital.
Once registered, they can immediately benefit from the coverage and proceed with treatment.
Hospital officials emphasized that emergency cases will still be handled first, with registration taking place alongside care rather than before it.
Health workers at the facility welcomed the move, saying it will ease pressure on both staff and patients.
In the past, doctors and nurses often found themselves in difficult situations where they had to balance medical ethics with financial policies.
The new system helps remove that burden by ensuring patients are covered before billing becomes an issue.
Patients and caregivers have also expressed relief, noting that the process is simple and supportive.
Some said they previously had to leave the hospital to look for money or travel elsewhere to complete registration, causing delays that sometimes worsened medical conditions.